We offer a 100% "satisfied or refunded" guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 30 days of receipt and we will refund you the full price of the item as soon as it arrives at our warehouse. However, all returned products must be in perfect condition and return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

Our company is based in Canada.

We prepare and ship your orders within 24 hours (Monday to Friday). Once the order is shipped, delivery times are 5 to 10 Business days.

If you are having trouble using the product or have a question, send an email directly to support@novoc.ca.